Christmas Delivery Schedule 

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We require 2 days to process your order and you will be able to select your preferred delivery date at checkout.

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For the Christmas period, we have added additional delivery dates and please note the order deadlines as follows: 

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London M25: 

 

Additional delivery dates: Tuesday 17 December to Saturday 21 December

Last order before Christmas: order by Saturday 21 December for delivery on Tuesday 24 December

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UK Nationwide: 

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Additional delivery dates: Tuesday 17 December to Thursday 19 December

Last order before Christmas: order by Monday 16 December for delivery on Thursday 19 December ​

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* We will be closed for deliveries between 25 December to 3 January 2025.

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London delivery 

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We offer FREE DELIVERY within London M25 for all orders with a minimum spend of £20. All of our London deliveries are 100% emission free!

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Deliveries are made by Packfleet or another same day courier. Please note that as our delivery routes may change weekly, your deliveries may be deliveries via a same day or overnight courier. As such, we recommend that someone is home to receive the delivery. 

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London pick up 

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You are welcome to pick up orders from our kitchen, located in Battersea. Please allow for 2 business days and select the pickup option at checkout. No minimum spend applies to pickup orders. 

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Please note that once your order is ready for collection, it will be held for 3 working days and disposed of if uncollected. 

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For alternative pickup arrangements, please get in touch with us via email [hello@chadong.co.uk].

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UK mainland delivery 

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A minimum order of £20 applies and all orders will be subject to a flat delivery fee of £4.99. Deliveries will be made via next day delivery using DPD or Parcelforce.

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Our UK mainland delivery service excludes the Scottish Highlands, offshore islands and Northern Ireland. 

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Please note, during busy periods, your order may arrive the day after the expected delivery date. See "What if my delivery is delayed" below for more details. 

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When do you deliver?​

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London deliveries will be made at your nominated date between 9am to 8pm. Once you receive your tracking link from our courier, you can also add a note in your tracking details to indicate a safe place to leave your parcel if you won't be home. 

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UK mainland deliveries will be made at your nominated date, typically between 9am to 6pm. Please ensure that someone is available to receive the parcel during this time period. 

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What if my delivery is delayed? (Outside of London)

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We understand that sometimes parcels sent via our couriers may get delayed due to unforeseen circumstances outside of our control, i.e. due to harsh weather conditions or road closures. If there is a delay, please be assured that the insulated packaging that we use means that your product can remain chilled for up to 48 hours.

 

Should the parcel arrive more than a day after your scheduled arrival or is not in a chilled condition, please get in touch with us [hello@chadong.co.uk] and we will do our best to resolve. 

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How will my milk tea remain chilled?

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Every bottle of your tea is made to order. 

 

To ensure your tea remains fresh, all overnight deliveries will be packaged using food-safe, eco-friendly insulated packaging and / or coolants. 

 

We have thoroughly tested our packaging to ensure that your products will arrive chilled, so simply pop it in your fridge upon receipt.

 

Our insulated cardboard packaging and cardboard boxes are also 100% recyclable. 

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Our delivery partners 

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We have also partnered with various online marketplaces throughout the UK. Please find more details here.